Return Policy

We want every model to arrive exactly as expected. If something goes wrong, we're here to make it right.

Return Window

You have 7 days after delivery to submit a return request. Items must be in the same condition you received them, in original packaging, with all included stands and parts.

To start a return, select the order under your account. If you do not have an account, email support@northeastdiecast.com with:

• • Order number

  • Item SKU

  • A description of the issue (and photos, if the item arrived damaged or incorrect)

Items sent back without a return request first will not be accepted.

Return Categories

We evaluate every request based on why the return is happening. This determines what solution applies.

Category 1 — Damaged in Transit or Wrong Item Shipped

Full remedy, no cost to you.

If your model arrived damaged, or you received the wrong item, contact us immediately with photos. We will resolve this with one of the following, at our discretion or your preference where possible:

• • Replacement of the same item (if in stock)

  • Full refund to store credit

  • Full refund to original payment method, if store credit isn't a workable solution for you

Return shipping is free for this category, and we'll send a prepaid label.

Category 2 — Not As Described (eg. Missing Part, Manufacturer Defect, or Slight Imperfection)

Store credit, partial or full depending on severity.

If the item significantly differs from its listing, contact us with details. Once reviewed, we'll typically offer:

• • Store credit (full or partial, based on the nature of the discrepancy)

  • Exchange for the correct item, if available

Return shipping is free for this category.

Category 3 — Changed My Mind / No Longer Wanted

Store credit only, return shipping at buyer's expense, restocking fee applies.

We understand collecting priorities shift. For these requests:

• • Resolution is store credit only — no cash refunds

  • Return shipping is the customer's responsibility ($12 flat rate label available on request, or use your own carrier)

  • A restocking fee up to 25% of the items value is applied

This category is not eligible for exchanges — store credit can be applied toward any future order.

Category 4 — International Orders

We generally do not accept traditional returns/exchanges on international orders due to shipping cost and customs complexity. If an issue arises (damaged item, wrong item), contact us directly — we'll work through resolution options case by case. This may include partial store credit or a discount toward a future order rather than a physical return.

Final Sale Items

Certain items — including vintage/resin/wood executive display pieces and limited or final-sale collections — are not eligible for return or cancellation regardless of category. 

How Refunds & Store Credit Work

• • We'll notify you once your return request is reviewed and let you know which category it falls under and what resolution applies.

  • Store credit is issued directly to your account and is as good as cash on our website. It can be combined with other forms of payment and any active discounts! 

  • Cash refunds (Category 1 only, when store credit isn't preferred) are issued to your original payment method within 10 business days of approval. Bank/card processing times may add additional days on top of that.

  • If more than 15 business days have passed since approval with no refund or credit received, contact support@northeastdiecast.com.

Questions?

Reach out any time at support@northeastdiecast.com — we're happy to talk through your specific situation before you submit a formal return request.